Privacy Policy

1. Who We Are and Scope

We are responsible for the personal information processed through the Site. We operate our store using the Shopify platform and process payments through Stripe.

This Privacy Policy applies to all pages under and to our official customer support and communication channels.

2. What Personal Information We Collect

We collect personal information reasonably necessary to provide and improve our services. Categories may include:

• Account & identification: name, email address, account credentials, language, and country.
• Order & delivery: billing and shipping address, contact information, products purchased, order history, and delivery preferences.
• Payment information: payments are processed through Stripe or other authorized payment providers. We do not directly store full payment card numbers.
• Support information: information you provide through email, contact forms, chat, or other customer service communications, including attachments where applicable.
• Technical & usage information: IP address, cookie identifiers, device and browser information, pages viewed, session activity, traffic source, and cart or checkout interactions.
• Marketing & preference information: marketing preferences, newsletter subscriptions, advertising interactions, campaign information, and cookie preferences.

3. How We Use Personal Information

We may use personal information to:

• Create and manage customer accounts;
• Process and fulfill orders;
• Process payments;
• Arrange shipping and delivery;
• Provide customer support;
• Communicate about orders, returns, refunds, and other transactions;
• Prevent fraud, unauthorized transactions, and security incidents;
• Maintain and improve our website, products, and services;
• Analyze website traffic and customer interactions;
• Personalize the shopping experience;
• Send marketing communications where permitted by applicable law;
• Measure and improve advertising campaigns;
• Maintain business, accounting, and transaction records;
• Comply with applicable laws, regulations, legal proceedings, and government requests.

4. Cookies & Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, understand how customers interact with our services, and support advertising activities.

These technologies may include:

• Strictly necessary cookies: used for essential website functions, including sessions, shopping carts, checkout, account functionality, and security.
• Analytics cookies: used to understand traffic, website usage, and performance.
• Advertising and marketing technologies: used to measure advertising performance and, where permitted, provide personalized or targeted advertising.

Depending on your location and applicable law, you may have rights to manage or opt out of certain tracking or advertising activities.

You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

5. How We Share Personal Information

We may share personal information with third parties that help us operate and provide our services, including:

• Shopify — e-commerce platform, hosting, checkout, security, and related services;
• Stripe and other payment providers — payment processing and fraud prevention;
• Logistics providers and carriers — order fulfillment, shipping, delivery, and tracking;
• Customer support and communication providers — customer service and transactional communications;
• Analytics and advertising providers — analytics, advertising measurement, and marketing services;
• Professional advisers — attorneys, accountants, consultants, and other professional service providers;
• Government agencies and authorities — where disclosure is required by applicable law or valid legal process.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not sell personal information for money. However, some U.S. state privacy laws may define certain advertising or data-sharing activities as a “sale” or “sharing” of personal information even when no money is exchanged.

Where required by applicable law, eligible consumers may opt out of such activities.

6. International Data Transfers

Our website is operated using third-party service providers that may process or store personal information in the United States or other countries.

As a result, your information may be transferred to or processed in jurisdictions other than the jurisdiction where you live.

We and our service providers handle such information in accordance with applicable privacy and data protection requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain transaction records, comply with legal and accounting obligations, prevent fraud, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably necessary, we may delete or anonymize it in accordance with applicable law.

8. Your Privacy Rights

Depending on the U.S. state where you reside and subject to applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Obtain information about the categories of personal information we collect, use, or disclose;
• Request a portable copy of certain personal information;
• Opt out of certain sales, sharing, or targeted advertising;
• Limit certain uses or disclosures of sensitive personal information, where applicable;
• Appeal certain decisions regarding your privacy requests, where applicable.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

To exercise your rights, contact us through the contact information provided on the Site. We may request additional information to verify your identity before processing certain requests.

California Residents

If you are a California resident and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to our business and your information, you may have additional privacy rights.

These may include rights to access, know, correct, or delete certain personal information and to opt out of certain sales or sharing of personal information.

Where legally required, we will provide appropriate methods for exercising these rights.

9. Automated Processing & Fraud Prevention

Our e-commerce, payment, and security providers may use automated systems to identify potentially fraudulent, suspicious, or unauthorized transactions.

For example, Shopify, Stripe, and other service providers may analyze transaction, account, and device information for fraud prevention and security purposes.

Transactions identified as potentially high risk may be declined, delayed, or subject to additional verification.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

Our service providers also maintain their own security practices.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

If a security incident occurs, we will take appropriate action in accordance with applicable law.

11. Children's Privacy

Our Site and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

If you believe that a child has provided personal information through our Site, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date displayed with this Privacy Policy.

Where required by law, we may provide additional notice regarding material changes.