Shipping policy
Shipping Policy — Sarfeity
Last Updated: September 5, 2026
This Shipping Policy explains where we ship, order processing times, estimated delivery times, tracking, shipping fees, and how we handle delayed, lost, or damaged shipments. This Policy forms part of our Terms of Service.
1. Where We Ship
We currently ship to addresses within the United States.
Shipping availability is determined at checkout based on your delivery address.
If your address or location is not available at checkout, we are currently unable to ship to that destination.
2. Processing Times
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
- Orders placed on weekends or U.S. public holidays will normally begin processing on the next business day.
- Processing time is separate from shipping/transit time.
- During periods of high demand, processing may take slightly longer.
- Pre-order or temporarily unavailable products may have different processing times, which will be indicated when applicable.
Once your order has been shipped, you will receive a shipment confirmation email with tracking information when available.
3. Estimated Delivery Times
Delivery time begins after your order has been processed and transferred to the shipping carrier.
Our estimated standard delivery time is:
Standard Tracked Shipping: 7–15 business days
Delivery estimates are not guaranteed and may vary depending on destination, carrier operations, weather conditions, seasonal demand, and other circumstances outside our reasonable control.
Express or alternative shipping options may be available at checkout for certain orders or destinations.
4. Shipping Fees
Shipping fees, when applicable, are calculated and displayed at checkout before you complete your purchase.
Shipping costs may depend on:
- Delivery destination;
- Product size and weight;
- Number of items ordered;
- Shipping method selected.
When promotional Free Shipping is offered, it generally applies to our standard shipping method unless otherwise stated.
Any available expedited or premium shipping options may require an additional charge.
5. Order Tracking
Once your order has been shipped, we will provide tracking information when available.
Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Tracking updates are provided by the applicable shipping carrier and may occasionally experience delays.
6. Shipping Address & Order Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Full name;
- Street address;
- Apartment or unit number, if applicable;
- City;
- State;
- ZIP Code;
- Contact information.
If you notice an error, contact us as soon as possible at:
We will make reasonable efforts to update or cancel an order before it has been processed or shipped, but changes cannot be guaranteed once fulfillment has begun.
Once an order has been shipped, we generally cannot change or reroute the delivery address.
7. Delivery Attempts & Undeliverable Packages
Delivery procedures vary depending on the carrier.
If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package when required, it may be returned to the sender.
If an order is returned as undeliverable, please contact us.
Depending on the circumstances, we may offer:
- Reshipment, with additional shipping charges where applicable; or
- A refund for eligible returned merchandise, subject to our Refund Policy.
Original shipping charges may not be refundable when non-delivery results from an incorrect address, refusal, or another circumstance attributable to the customer.
8. Delayed, Lost or Damaged Packages
Delayed Packages
If your package has not arrived within the estimated delivery period, please check your tracking information first.
Carrier delays, severe weather, seasonal demand, transportation disruptions, and other circumstances may occasionally extend delivery times.
If there has been no meaningful tracking movement for 14 consecutive days beyond the estimated delivery window, please contact us so we can investigate the shipment.
Lost Packages
If a shipment appears to have been lost in transit, contact us at:
We may contact the carrier and open an investigation before issuing a replacement or refund.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
- Your order number;
- A description of the damage;
- Photos or videos of the product;
- Photos of the inner packaging;
- Photos of the shipping package when available.
Depending on the circumstances, we may provide a replacement, refund, or other appropriate solution.
9. Split Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
This may happen when products are fulfilled from different facilities or when separate shipment can help avoid unnecessary delays.
If your order is split into multiple shipments, you may receive separate tracking information for each package.
There is no additional shipping charge solely because we choose to split an order into multiple packages.
10. Out-of-Stock Items
In rare cases, an item may become unavailable after an order has been placed.
If this happens, we will contact you and may offer:
- A refund for the unavailable item;
- An alternative product, subject to your approval; or
- The option to wait until the product becomes available again.
We will not substitute a product without your approval.
11. PO Boxes & Remote Locations
Some shipping carriers or products may not support delivery to P.O. Boxes.
If we are unable to deliver to the address provided, we may contact you to request an alternative physical address.
Certain remote or restricted locations may also have limited shipping availability or longer delivery times.
12. Taxes and Charges
Applicable taxes and other charges, if any, will be handled or displayed as required during the purchase process.
Customers will be able to review the applicable order total before completing payment.
13. Holidays, Weather & Events Outside Our Control
Delivery may be affected by circumstances outside our reasonable control, including:
- Severe weather;
- Natural disasters;
- Carrier disruptions;
- Transportation interruptions;
- Labor disputes;
- Public holidays;
- Government restrictions;
- Unexpected increases in shipping volume.
These circumstances may result in delivery taking longer than the original estimate.
14. Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
Business Name: Sarfeity
Customer Support: contact.sarfeity@gmail.com
Please include your order number when contacting us about an existing order.