Refund policy

Cancellation, Returns & Refund Policy

Last Updated: September 5, 2026

1. Order Cancellation

Orders may be canceled free of charge before they have been processed or shipped.

If your order has already shipped, it can no longer be canceled and will be handled under our Return Policy.

To request a cancellation, contact us at:

contact.sarfeity@gmail.com


2. 30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be returned within 30 days of delivery.

  • The product must be unused or in gently used condition.

  • All original accessories and packaging should be included whenever possible.

  • The item must not be intentionally damaged or altered.

We reserve the right to refuse returns that do not meet these conditions.


3. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Personalized or custom-made products;

  • Items marked as Final Sale;

  • Products damaged through misuse, negligence, or improper handling after delivery.


4. Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

If approved:

  • The refund will be issued to the original payment method.

  • Refunds are typically processed within 5–10 business days after approval, depending on your payment provider.

Original shipping charges are non-refundable, except when the return is due to our error or a defective product.


5. Return Shipping

We will cover return shipping if:

  • You received the wrong item;

  • The item arrived damaged;

  • The product is defective.

For all other returns, the customer is responsible for return shipping costs.


6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Order number;

  • A brief description of the issue;

  • Clear photos or videos of the product and packaging.

We will arrange a replacement, refund, or another appropriate solution at no additional cost.


7. Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the eligible product and place a new order.


8. Contact Us

Business Name: Sarfeity

Customer Support: contact.sarfeity@gmail.com

For any questions regarding cancellations, returns, or refunds, please contact our support team by email.